After sales

Open 24/7, our support team replies to calls from all over the world, because commissioning is just the beginning. We know that every stop in our customers’ productivity must be solved in the shortest time possible.
Two different but complementary approaches:

  • Immediate intervention for production stops; in this case FBA operates both on site to fix up hardware damages and via remote procedure to check the software.
  • Customized preventative maintenance to extend the life of equipment within the plant, warehouse, or other facility and to ensure that the plant does not come to a standstill due to an unexpected failure.

FBA offers granted response time and intervention time according to customers’ specific requirements.
FBA guarantees not only a quick trouble shooting and system recovery, but also root-cause analysis of failures.